Leather Identification

Most carpet cleaners also clean upholstery, at least some upholstery. Many shy away from cleaning leather. There is no reason to miss out on cleaning so much of the upholstery in your client's homes. The first step to gaining confidence in cleaning ...

Case Studies: Real Life, Real Stories

We’re kicking off something new that we’re really excited about! We’re launching Case Studies: Real Life, Real Stories. These are stories from the inside, from actual cleaners/restorers doing actual jobs. You’ll learn about their ...

100% Leather – Well Not Exactly

Attention leather cleaners! More and more American consumers are being sold leather labeled as 100% leather. Some of this upholstery is actually bi-cast leather. (Alternately called bycast leather or PU leather, appropriate term.) What is bi-cast ...

A gift for your Best Customers – Binding a Rug

We are always told to set ourselves apart from everyone else; to keep in touch with our customers; to do something to 'Maintain' our customers and on and on... What can we do?

It Is an Awesome Responsibility

~It may be your last job on Friday, it has been a long week and you want to get home, but for the customer it could be an event of a lifetime.

Green Washing and the Hog Wash of the Green Story

When I hear we have to "save the planet" by buying this or buying that, I have to ask “at what cost?” It is important to do our part and be good citizens of the earth; but it seems today’s focus is solely on how much ...

Can Your Employees Steer the Boat?

Some business owners find themselves like a captain who can never take time off. He hasn't clearly defined the course the ship will take, so they don't know where to steer. This business owner/ captain has to

Carpet Cleaning 2012 – Leading Indicators

Leading indicators are the first signs of a trend in business or economics. Let me share a few signs that indicate what to expect in 2012. ... Many big corporations have been very cautious with spending money the last few years ...

Damage Claims from Down Filled Upholstery Skyrocketing!

I first shared my concerns over discoloration with down filled cushions in July. I regret to say that what had been a very rare occurrence has become more and more common, and I feel strongly that I must once again share this issue with you, and ...

Carpet Dye Systems Part 2

An earlier post in this series briefly covered a few of the various methods used to dye carpets. This article will take a closer look at some of the pre-dye methods. These are processes apply the color before the yarns are ...